The Christie NHS Foundation Trust has completed a four-month digital transformation project using Netcall’s Liberty Spark to map over 70 care processes across nine patient pathways.
The initiative, supported by Differentis, has delivered significant efficiency gains and improved care delivery – aligning with the NHS Long Term Plan’s ambition for smarter, more sustainable services.
More than 80 stakeholders collaborated to document service delivery from referral to discharge. By analysing 2.8 million form submissions, the Trust gained full visibility of its digital operations. The mapping, completed in just four months, would have taken over 18 months using traditional methods.
Initial analysis showed that 30% of forms were low-value and could be simplified or retired, while 50% directly supported clinical care. With a 99% form-match rate, the data revealed opportunities to reduce duplication and cut manual data entry for nursing staff by up to 50%.
Alistair Reid-Pearson, Chief Information Officer at The Christie, said: “It’s been fantastic to see how Liberty Spark (with Differentis) has transformed how we work. What used to take months – just to build a couple of workflows – now takes days. Getting there so fast has been a massive win. It’s made a real difference to how we deliver care. The work with Differentis and Liberty Spark is the foundation of transformational change. It’s a cornerstone for our ‘Future Christie’ programme.”
All mapped processes are now live within Liberty Spark, enabling ongoing analysis and improvement. The technology is also being applied to patient journey mapping, financial processes, automation pipelines and site expansion.
John Clarke, Head of Healthcare Solutions at Netcall, explained: “This project isn’t just a win for The Christie, it also aligns closely with the NHS Long Term Plan by improving efficiency, boosting productivity and making care more patient-centred.”
